Shipping policy

Shipping Policy 

Last Updated: 28.6.2026

Thank you for shopping with Maya Store. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below to understand how your order will be processed and delivered.

1. Order Processing

All of our products are made to order. Once you place an order, we begin preparing and printing your product.

  • Order Processing Time: 3 days
    Orders are processed on business days only (Monday to Friday, excluding public holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

2. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders safely.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

After your order has been processed, estimated delivery times are as follows:

  • Metro Cities: 5-7 BUSINESS DAYS

  • Other Cities and Towns: 10-15 BUSINESS DAYS

  • Remote or Rural Areas: 15-30 BUSINESS DAYS

Delivery times are estimates and may vary depending on your location and courier service.

4. Shipping Charges

Shipping charges are calculated during checkout.

 

5. Order Tracking

Once your order has been shipped, you will receive:

  • A tracking link (where available)

You can use the tracking information to monitor your shipment until it is delivered.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact us and we will assist you in tracking your shipment.

7. Incorrect Shipping Information

Please ensure your shipping address, phone number, and other delivery details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit:

  1. Contact us within 1 day of the expected delivery date.

  2. Provide your order number and, where applicable, photographs of the package and product.

  3. We will work with our shipping partner to investigate the issue and provide an appropriate resolution.

9. International Shipping

Option A – Domestic Only

At this time, Maya Store ships only within India.

We hope to offer international shipping in the future.


10. Multiple Shipments

In some cases, your order may be shipped in multiple packages depending on product availability or manufacturing location.

If this happens, you will receive separate tracking information for each shipment where applicable.